Shipping Policy

At Valaru, we want your shopping experience to be as smooth as possible. Please review our shipping policy below for details on processing and delivery times.

Order Processing

All orders are processed and dispatched within 1–2 business days after payment is confirmed. Orders are not processed or shipped on weekends or holidays.

Delivery Times

Once your order has been dispatched, delivery times vary depending on your location:

  • International Shipping: 7–12 business days

Please note that delivery times are estimates and are not guaranteed. Occasional delays may occur due to customs processing, weather conditions, holidays, or other unforeseen circumstances beyond our control.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number so you can follow your package's journey to your door.

Customs, Duties, and Taxes

International orders may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost. We recommend checking with your local customs office for more information.

Shipping Delays

While we work hard to ensure timely delivery, occasional delays can happen due to circumstances beyond our control, including but not limited to:

  • Customs delays
  • Severe weather conditions
  • Carrier delays
  • High order volumes during peak seasons (holidays, sales events)

We appreciate your patience and understanding in these situations.

Incorrect Shipping Information

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, please contact us as soon as possible so we can attempt to correct it before dispatch.

Lost or Missing Packages

If your tracking information shows your package as delivered but you have not received it, please check with neighbors or your local post office first. If you still cannot locate your package, contact our support team and we will do our best to assist you.

Questions?

If you have any questions about our shipping policy, feel free to reach out to our customer support team — we're happy to help!